How response scores work
Every match gives the employer 5 days to reply. A message, an interview invite or a kind no all count. Silence does not.
What is a response score?
It is the share of a company's matches that got a first reply within 5 days, counted over the last 180 days. Students see it on every job in the app.
What counts as a reply?
A message in the match thread, an interview invite or a real status change. A quick no with a reason counts too. Only replies inside Heard Back are counted.
When is a reply on time?
When the first reply comes within 5 calendar days of the match, to the minute. Weekends and time zones don't change the clock.
What does not count?
Matches still inside their 5 days, matches the student withdrew from before the deadline, and matches removed by a dispute we accepted.
When does a score show?
A company needs at least 5 matches that count. Until then students see New on Heard Back. A new score stays private for 7 days so the company sees it first.
What do the labels mean?
Replies fast is 90 percent on time or more. Usually replies is 70 to 89 percent. Slow to reply is 50 to 69 percent. Often ghosts is under 50 percent. Next to the rate we show what happened, like interviews, kind declines and no replies, so saying no to everyone fast does not look good.
What happens to companies that ghost?
Companies under 30 percent with 5 or more matches are left out of student decks until they catch up. Only companies at 80 percent or more are named on the public Responsive Employers pages.
Can a company dispute a match?
Yes, within 14 days. A person reviews every dispute. Accepted disputes come out of the score and the match stays on record. Students are never told about a dispute.
Can a company pay for a better score?
No. Free or paid, every company gets the same clock and the same math.